Shipping & Returns

Shipping

For any questions please contact us by emailing Occidental or by calling 707-827-1655.

All packages are shipped using FedEx or UPS and our shipping prices include packaging materials.

You will be notified by email when your wines are shipped. Generally, we will attempt to ship your wines shortly after your order is placed. However, in effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions.

Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.

Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us. If you have a question about a bottle you suspect may be compromised, please do not pour out the wine. Instead, put the cork securely back in the bottle and send the bottle back to us via FedEx or UPS Priority Overnight. We will reimburse all shipping costs incurred to send the bottle back for evaluation. We appreciate your cooperation and time taken to do this.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.